Desktop Support Technician

Newport Beach, CA  | Full-time

Zonda (formerly Hanley Wood | Meyers Research) is redefining the future of housing. We are perfectly placed in the heart of the fast-growing real estate industry. We are making big bets on the future of real-estate, trailblazing a 2030 vision for the industry. Here at Zonda, you’ll be able to use your passion and curiosity to drive the next generation of real estate analysts, advisors, and technologists.

Zonda is looking for a passionate Desktop Support Technician to evolve and expand our team. Zonda looks for people who can grow, think, dream, and create. When you join our team, you’ll be in a unique position to make a change with every project. You’ll use your full range of skills to build great experiences and learn about the real estate industry, economics, and data. You’ll be supported with the necessary tools, and you'll be working with an awesome and like-minded team. Our teams are innovative, diverse, multidisciplinary, and collaborative - all working to build the future of housing. If you’re interested in making an impact on team, this is the job for you.

We are currently seeking a Desktop Support Technician in Newport Beach, CA.  This individual will be part of the Service Desk team and be responsible for troubleshooting and resolving basic technology issues for internal customers.  The ideal candidate will be an energetic team player who will contribute to the vitality of our corporate office. 

Major Job Responsibilities and Related Duties:

• Assist the IT team with project support, database maintenance, user administration, status reports, and various administrative duties
• Provide systems and network administration support to the IT Infrastructure team
• Assist with LAN/WAN Administration
• Answer help desk phone calls and input incidents into tracking system
• Monitor help desk queue and route tickets to appropriate support personnel
• Provide Level I support, including password resets and basic troubleshooting
• Provide Level II Support team members in coordinating incoming and outgoing employee IT processing tasks
• Track IT assets in the help desk system
• Perform basic systems documentation for helpdesk
• Create user accounts in Active Directory
• Some office support duties such as mailroom activities and office supply inventory as required

Qualified Candidates will possess the Following:

• High school diploma or equivalent
• Proficiency with the Windows operating system and Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Strong customer service skills and an upbeat personality
• Ability to live the company values of confidence, enthusiasm, fairness, and integrity
• Ability to interact with members of the organization at all levels
• High level of organization skills and ability to handle multiple projects simultaneously
• Knowledge of PC, laptop, and printer hardware configuration and deployment preferred
• Experience with Avaya phone consoles or similar systems preferred
• Ability to lift and/or move 35 pounds

Zonda provides data-driven housing market solutions to the homebuilding industry. From builders to building product manufacturers, mortgage clients, and multifamily executives, we work hand-in-hand with our customers to streamline access to housing data to empower smarter decisions. As a leading brand in residential construction, our mission is to advance the home building industry, because we believe better homes mean better lives and stronger communities.

Together, we are building the future of housing.

Zonda (formerly Hanley Wood | Meyers Research) is proud to be an Equal Opportunity Employer. m/f/d/v